FAQ
GENERAL
Q: Where are you located?
We are based in New Zealand, but we ship worldwide with fast insured shipping.
Q: Do you have a retail store?
No, but we have a lot succesful online stores worldwide.
Q: Where can I request a return or exchange?
You can request return or exchange through our contact page.
Q: What currency does your store use?
USD, but you can also change it to your prefered currency.
SHIPPING
Q: Do you ship to my country?
We ship worldwide to every country.
Q: Is it possible to get free shipping?
Yes. We provide free shipping.
Q: When will my order ship?
We shipped within the next 24-48 hours after receiving the payment.
Q: How long before I receive my order?
It will take between 14 to 21 days to ship outside of United States.
Q: Who is your shipping provider?
Our shipping providers are DHL, USPS, Hermes. It always depends on your location.
Q: Are there any fees if I'm outside of the US?
Yes. The standard shipping fee applies, but sometimes you can also get free shipping.
ORDERING & ORDER STATUS
Q: Is there order and shipping confirmation?
Yes. You will receive a confirmation once your order is made. A shipping confirmation email or an SMS with the tracking number will be sent to you.
Q: Why is my tracking link not showing me anything?
If your tracking number doesn't work or has errors, it could be that your shipment hasn't been picked up by the courier or the courier has not scanned it as received. Please allow up to 24 hours for your tracking number to be logged by the shipping courier.
Q: My package is missing. What should I do?
You can try track your package, if you have a tracking number for it. Or you can contact us directly from our contact page.
Q: Where can I enter my discount code?
You can enter it at the checkout.
Q: Can I use multiple discount codes when placing my order?
No. You can only use one discount code per order.
Q: Do you offer gift cards?
Yes. Occasionally during special days. eg: Mothers Day, Christmas...
Q: Can I change or cancel my order once I submit it?
Yes. You can cancel order placed within the next 12 hours of order being made.
Q: Can I return item if I change my mind?
Yes. You can but you will have to pay shipping cost and 20% restocking fees.
Q: Can I return damaged or faulty product?
Yes. You can, We will pay for shipping and replacement unit if its faulty or damaged.